Farley Hill Chemist (1028876)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe and effective. It has adequate standard operating procedures in place to manage risks and make sure its team members work safely. But these are due for review and may not reflect current best practice. The pharmacy team members satisfactorily record their mistakes while dispensing medicines to learn from them and help stop the same mistake happening again. They maintain a dispensing audit trail so they can easily show who completed each step of the process if there is a query. The pharmacy generally keeps the records it needs to by law. Members of the pharmacy team protect people’s private information, and they are appropriately trained so they know how to safeguard the welfare of vulnerable people.

Principle 2. Staff

The pharmacy’s team members work well together delivering services safely and managing their workload. The pharmacy supports them in completing appropriate training and they understand their roles and responsibilities. Members of the team feel able to provide feedback on how the pharmacy could improve its services.

Principle 3. Premises

The pharmacy is clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.

Principle 4. Services, including medicines management

The pharmacy’s working practices are generally safe and effective. The pharmacy team members make sure people with different needs can easily access the available services. The pharmacy obtains its medicines from reputable suppliers and stores them securely at the right temperature, so they are safe to use. The pharmacy team members identify people using high‐risk medicines and make sure they have the information they need to use their medicines safely. Team members know what to do in response to alerts and product recalls and return any medicines or devices to the suppliers.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.