Inspection outcome: Standards met
Last inspection: 22/09/2021
Pharmacy context
This is a community pharmacy on a busy corner in Benwell, Newcastle. And near to a surgery. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It delivers medicines for people to their homes and provides some people with their medicines in multi-compartment compliance packs. The pharmacy provides a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly manages the risks with its services and it effectively manages the risks with infection control during the pandemic to help keep members of the public and team members safe. It maintains the records it needs to by law and appropriately protects people's private information.
Principle 2. Staff
The pharmacy has enough people in its team. Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They work well together and make decisions about what is right for the people using the pharmacy.
Principle 3. Premises
The pharmacy provides a suitable and secure environment for people to receive healthcare. Improvements could be made to clear the clutter and store stock more efficiently. The pharmacy team members take appropriate steps to reduce the risk of Covid 19 infection.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and maintains clear audit trails for its prescribing service. The pharmacy provides medicines to some people in multi-compartment packs to help them take them correctly. But sometimes people may not receive all the information they need to take their medication effectively. It obtains its medicines from reputable sources.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |