Pharmacy context
This community pharmacy is situated within a small parade of shops on a busy main road in Wolverhampton. It dispenses NHS prescriptions, private prescriptions and it sells over-the-counter medicines. It also provides a range of other services including a local minor ailment scheme and a substance misuse service.
Inspection summary findings
Principle 1. Governance
Pharmacy team members are clear about their roles, they understand how to keep people’s private information safe and their role in supporting the wellbeing of vulnerable people. The pharmacy has some systems in place to manage risks, but team members do not always record their mistakes to show how they learn and improve.
Principle 2. Staff
Pharmacy team members are suitably trained for the jobs that they do, and they complete some ongoing training to keep their knowledge up to date. Team members work well together, and they feel comfortable raising concerns and providing feedback within the pharmacy.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. It has a private consultation room so the pharmacy team members can offer people the opportunity to have a confidential conversation.
Principle 4. Services, including medicines management
The pharmacy suitably manages its services, so people receive appropriate care. It gets its medicines from licensed suppliers and team members complete checks to make sure medicines are in suitable condition for supply. But these checks are not always recorded so the pharmacy may not always be able to demonstrate that medicines are being suitably stored. And it could take greater care when making checks on private prescriptions.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |