Fairview Pharmacy (9011151)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. And, it keeps the up-to-date records that it must by law. The pharmacy team members protect people’s private information and they know how to protect vulnerable people. But, whilst some procedures have been put in place to reduce the risk of mistakes, the team could do more to learn from these to prevent them from happening again. And, the written procedures are not specific to the business at the pharmacy. So, the team members may not be clear about how they are supposed to be working.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. And, they are trying to recruit a further team member for flexibility and to accommodate the anticipated growth in the business. The team members are supported by their manager. They are comfortable about providing feedback to her to improve services. But, there are no formal appraisals and so some gaps in their skills and knowledge may not be identified and supported. And, the team members are not doing regular on-going learning. So, their knowledge may not be up to date.

Principle 3. Premises

The pharmacy looks professional. The work areas are tidy and organised. The pharmacy has an area that is used for consultations but there is no dedicated room and so patient confidentiality may be compromised.

Principle 4. Services, including medicines management

The services offered by the pharmacy are effectively managed to make sure that they are delivered safely. The pharmacy team members liaise with the hospitals to make sure that they are aware of any potential issues. Very few people come to the pharmacy. But, the team members make sure that, any people who do come, know how to use their medicines correctly. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, contingency plans are in place in the event of electronic failures.