Inspection outcome: Standards met
Last inspection: 01/06/2023
Pharmacy context
This is a busy pharmacy on a high street in Wallsend in Newcastle. Its main activities are dispensing NHS prescriptions and providing multi-compartment compliance packs to help people take their medicines safely and effectively. It provides NHS services including the Community Pharmacy Consultation Service (CPCS) and smoking cessation. And it supervises the administration of medicine to some people.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks with its services. And it keeps the records it must by law. Pharmacy team members discuss mistakes, and they make some records to help with their learning. They generally keep people's private information secure. And they have training and support to help protect vulnerable people.
Principle 2. Staff
The pharmacy has suitably skilled team members who manage the workload and provide its services. And they are enthusiastic about their roles. They ask appropriate questions and offer suitable support to help people with their healthcare needs. And they feel comfortable raising professional concerns if they need to.
Principle 3. Premises
The pharmacy premises are secure and generally clean and tidy. And the space is suitable for the services provided. The pharmacy has good access for people requiring a private conversation and for the provision of services.
Principle 4. Services, including medicines management
People access the pharmacy premises and services easily. Team members are good at promoting health and wellbeing support for people accessing its services. And they suitably manage and deliver these services. The pharmacy mostly stores its medicines appropriately and it has effective systems to make sure its medicines are safe to supply.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment and facilities to help deliver its services safely and effectively. And team members use the equipment and facilities in a way which protects people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |