Inspection outcome: Standards met
Last inspection: 27/04/2022
Pharmacy context
This is a community pharmacy in Whitley Bay, Tyne and Wear. The pharmacy sells over‐the‐counter medicines and dispenses NHS prescriptions. And it delivers medicines for some people to their homes. The pharmacy dispenses medicines to some people in multi-compartment compliance packs. The inspection was completed during the Covid‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages risks with its services. And it effectively manages the risks with infection control during the pandemic to help keep members of the public and team members safe. It maintains most of the records it needs to by law and correctly secures people's private information. But sometimes mistakes made while dispensing are not always recorded. So, they may miss the chance to learn from them and help to prevent similar mistakes from happening again.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to provide the pharmacy's services. They manage the workload well and support each other as they work. They feel comfortable raising concerns and suggesting improvements to provide a more effective service.
Principle 3. Premises
The pharmacy keeps its premises clean, secure, and well maintained. It has a suitable room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And manages its services well to help people look after their health. The pharmacy generally correctly sources and manages its medicines. It completes regular checks of its medicines to make sure they are in date.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses its equipment appropriately to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |