Inspection outcome: Standards met
Last inspection: 10/05/2019
Pharmacy context
This is a community pharmacy situated in a parade of shops. Most of the people using the pharmacy are generally elderly. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. The pharmacy offers services including Medicines Use Reviews (MURs), the NHS New Medicine Service (NMS) and it delivers to people’s homes. It supplies medicines in multi-compartment compliance aids to help people take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks. It keeps them up to date. The pharmacy has systems in place to manage any complaints it receives from people using its services. And it maintains the pharmacy records it must by law. Pharmacy team members read and follow the procedures. They keep people’s information secure. And know how to protect the welfare of children and vulnerable adults. The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always record enough detail of the mistake. So, they may miss opportunities to improve.
Principle 2. Staff
The pharmacy has systems in place to make sure it has enough staff with the right skills to provide its services. The pharmacy team members understand their roles and responsibilities in providing services. And they complete regular training to help keep their knowledge up-to-date. They support each other in their day-to-day work. The pharmacy team members discuss their ideas to improve ways of working. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy is clean and suitably maintained. It provides a suitable space for the services provided, particularly the public area of the premises, including the consultation room. People can have private conversations with the team in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices, including the use of baskets to keep items together. It supplies medicines in multi-compartmental compliance packs to assist people to take their medicines at the right time. The pharmacy obtains its medicines from reputable suppliers. And it mostly stores its medicines appropriately. It has the equipment to dispose of medicines as required. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.
Principle 5. Equipment and facilities
The pharmacy has the equipment for the services it provides. And it manages and uses its equipment and facilities to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |