Inspection outcome: Standards met
Last inspection: 19/08/2024
Pharmacy context
This is a busy pharmacy in the seaside town of Eyemouth in the Scottish Borders. Its main activity is dispensing NHS prescriptions and providing some people with their medicines in multi-compartment compliance packs to help them take their medicines effectively. It provides a range of NHS services including NHS Pharmacy First and it delivers medicines to people in their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s written procedures help team members manage risk and provide services safely. Team members record errors made during the dispensing process to learn from them and they make changes to help prevent the same mistake from happening again. They mostly keep the records required by law and they keep people’s private information secure. Team members know how to respond effectively to concerns for the welfare of vulnerable adults and children.
Principle 2. Staff
The pharmacy has a large team of suitably skilled and competent team members to help manage the workload. Those in training receive appropriate support to complete their courses. And other team members are given training to continue developing their skills and knowledge. They suitably respond to requests for sales of medicines and support people with their healthcare needs.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. It has appropriate facilities for people requiring privacy when accessing services.
Principle 4. Services, including medicines management
Overall, the pharmacy manages the delivery of its services safely and effectively. Team members generally complete suitable checks on medicines to ensure they remain fit for supply. They mostly provide people with relevant information to help them take their medicines safely. And they respond appropriately to alerts about the safety of medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |