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Pharmacy inspections

Inspection reports and learning from inspections

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Express Pharmacy Services (9011725)

Inspection outcome: Standards met

Last inspection: 21/04/2022

Pharmacy context

This is a pharmacy which provides its services at a distance. It is located on a busy road in Sparkhill, Birmingham. Its main activity is dispensing NHS prescriptions to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medicines. The pharmacy is closed to the public and medicines are delivered via a delivery driver. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its services adequately. The pharmacy team knows about its roles and responsibilities. The pharmacy keeps the records required by law to show that its medicines are supplied safely. And team members understand their role in protecting vulnerable people. The pharmacy keeps people’s private information securely. And it has written procedures to help the team deliver its services safely and effectively.

Principle 2. Staff

Standards met

Members of the pharmacy team have the appropriate skills and qualifications to deliver the pharmacy’s services safely. And they can manage their current workload adequately.

Principle 3. Premises

Standards met

The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy could do more to improve the dispensary’s overall organisation and tidiness.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and effectively. People with different needs can access the pharmacy’s services. Members of the pharmacy team take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. The pharmacy gets its medicines from reputable sources, and it generally stores them appropriately. But it does not always store them in an organised fashion.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.

Pharmacy details

First Floor, 4 Poplar Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards