Inspection outcome: Standards met
Last inspection: 04/10/2019
Pharmacy context
This community pharmacy is in the centre of the large town of Normanton. The pharmacy has extended opening hours. And it is open seven days a week. The pharmacy dispenses NHS and private prescriptions. And it provides medication in multi-compartmental compliance packs to help people take their medicines. The pharmacy delivers medication to people’s homes. And it provides a seasonal flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures that the team follows. And it has adequate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback which the team responds to. The team members have some level of training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They take the action needed to help prevent similar mistakes happening again. But they don’t fully record all their errors. So, the team does not have all the information it could to help identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy regularly reviews the team’s skill mix and team numbers in line with increased workload. And it has increased the number of pharmacists to help support the safe and effective delivery of pharmacy services. The pharmacy provides extra training and feedback to team members on their performance. So, they can identify areas to develop their skills. The team members support each other in their day-to-day work. And they share information and learning particularly from errors when dispensing. So, they can improve their performance and skills.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team members provide services that support people's health needs. They order medicines from reputable sources. And they store and manage medicines appropriately. The pharmacy generally manages its services well. But when the pharmacy delivers medicines to people's homes it doesn’t always get signatures from people for the receipt of their medicines. So, it doesn’t have a robust audit trail and cannot evidence the safe delivery of people’s medicines. This could mean that errors and queries may be difficult to resolve.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it mostly uses its facilities to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |