Inspection outcome: Standards met
Last inspection: 09/04/2019
Pharmacy context
This is a community pharmacy set in a row of shops in a suburban village. The pharmacy is close to a medium-sized Further Education college and a new housing development. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS prescriptions. It also supplies medicines in multi-compartment medicine packs to people living within their own homes.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log the mistakes they make during the dispensing process. But they don’t review these regularly. So, they may be missing opportunities to spot patterns and reduce the chances of them or similar mistakes happening again. The pharmacy keeps up-to-date records that it must do by law. But sometimes they are incomplete. The pharmacy acts upon people’s feedback. And it keeps their private information safe. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to deliver its services safely. But members of the pharmacy team don’t have time set aside so they could train whilst at work. The pharmacy encourages its staff to provide feedback. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy is clean, secure and is suitable for the services it provides.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. And the pharmacy generally provides safe and effective services. But it doesn’t always highlight prescriptions for medicines that have to be carefully controlled. This may increase the chance of these being supplied when the prescription is not valid. The pharmacy gets its medicines from reputable suppliers and stores them safely and securely. But it doesn’t always carry out the checks it needs to do by law to help make sure that its medicines are in good condition. Members of the pharmacy team dispose of people’s waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |