Everetts Pharmacy (1124265)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe and effective. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from them. They can and do proactively protect the welfare of vulnerable people. And, team members maintain the pharmacy’s records, in accordance with the law. The pharmacy generally protects confidential information appropriately. But, its team members are sharing their NHS smart cards to access electronic prescriptions and their passwords are easily accessible. This makes it more difficult for them to control access to people’s records and keep information safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. They keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver healthcare services.

Principle 4. Services, including medicines management

In general, the pharmacy provides its services safely and effectively. The pharmacy team is helpful and team members ensure that their services are readily accessible to people with different needs. The pharmacy obtains its medicines from reputable sources and generally stores them appropriately. But, team members don't always identify prescriptions that require extra advice. And, they don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide services safely.