Inspection outcome: Standards met
Last inspection: 04/06/2021
Pharmacy context
This community pharmacy is situated on a main road of a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines and it manages some people's repeat prescriptions. A large number of people also receive their medicines in multi‐compartment compliance packs to help make sure they take them safely and the pharmacy offers a home delivery service. The pharmacy also supplies medicines to residents at an assisted living accommodation. It provides other NHS services such as minor ailments, flu and COVID-19 vaccinations, and substance misuse treatment. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written instructions to make sure it works safely, and it usually reviews its mistakes so that it can learn from them. Pharmacy team members receive training on protecting people's information. And they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy's staff profile and skill mix are effective in providing safe and efficient services. The team members have the qualifications and experience needed for their roles and they work well together. They each have a performance review which helps to identify gaps in their skills and knowledge. They also complete regular ongoing training relevant to their roles.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy's services. It has three private consultation rooms. So, members of the public can have confidential conversations and receive services whilst maintaining their privacy.
Principle 4. Services, including medicines management
The pharmacy provides a range of services and these are easy for people to access. It manages its services effectively. It obtains its medicines from licensed suppliers and it carries out checks to make sure that they are in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively, which it properly maintains. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |