Everest Pharmacy - Chorley Old Road (1033144)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it takes some action to improve patient safety. The pharmacists complete training on safeguarding so they know how to protect children and vulnerable adults, and the team have a basic understanding about how to protect people’s private information. The pharmacy keeps the records required by law, but some details are incorrect or missing, which could make it harder to understand what has happened if queries arise.

Principle 2. Staff

Pharmacy team members work well together, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. 

Principle 3. Premises

The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables the team to provide members of the public with the opportunity to receive services in private and have confidential conversations.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are well managed. ​The pharmacy gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply. But the pharmacy team could manage its compliance aid packs service more effectively, to help reduce the risk of contamination and error, and ensure people receive all the information they need to take their medicines safely. 

Principle 5. Equipment and facilities

Pharmacy team members have access to the equipment and facilities they need for the services they provide. But they could do more to make sure that all the equipment they use is clean and fit for purpose​.