Evans Pharmacy (9011156)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it keeps all records it must by law. The pharmacy advertises how people can feedback about its services and it responds appropriately to the feedback it receives. The pharmacy promotes a clear culture of safeguarding the safety and wellbeing of vulnerable people. It considers the needs of these people and how it can work to support them in taking medicines. And it shares details of concerns with surgery teams appropriately. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they demonstrate how they learn from their mistakes.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. Pharmacy team members engage in regular conversations relating to risk management and safety. And they show how they implement risk reduction actions following this learning. The pharmacy promotes how its team members can provide feedback. And its team members are knowledgeable about how to provide feedback or raise a concern if needed. The pharmacy acts on this feedback to improve workflow and specific learning requests. It has systems for supporting the learning needs of its team members. But it does not provide protected learning time to all team members. And there are some gaps in training records associated with the pharmacy’s procedures.

Principle 3. Premises

The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room. And pharmacy team members promote the use of this room.

Principle 4. Services, including medicines management

The pharmacy advertises its services and makes them accessible to people. It has procedures to support the pharmacy team in delivering its services. And its team follows these procedures. The pharmacy obtains its medicines from reputable sources. It stores medicines securely. And it makes appropriate checks to ensure medicines are safe to supply. People visiting the pharmacy receive effective advice. And the pharmacy identifies high-risk medicines to help make sure people taking these medicines have the support they need. But the pharmacy’s processes do not ensure people receive patient information leaflets with their medicines supplied in compliance pouches. This means they may not always get all the information they need about their medicine.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. Pharmacy team members manage and use equipment in a way which protects people’s confidentiality.