Inspection outcome: Standards met
Last inspection: 30/04/2019
Pharmacy context
The pharmacy is situated along a quiet side street, next door to a GP surgery close to the centre of a market town. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also offers travel health services, and delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate systems in place to identify and manage the risks associated with the services it delivers. It generally keeps all records it must by law. The pharmacy responds appropriately to people who raise concerns and provide feedback about its services. And it manages people’s information securely. The pharmacy team members share information when mistakes happen. And they act to reduce identified risks. Pharmacy team members are clear about their roles and responsibilities. But they have not all signed training records associated with the pharmacy’s procedures. This may mean that there is inconsistency amongst the team when completing tasks.
Principle 2. Staff
The pharmacy has enough skilled people in place to provide its services. It supports the team by providing access to ongoing learning. And it encourages the pharmacy team members to provide feedback. Pharmacy team members take part in team discussions. This helps them to reflect on their performance and supports an open and honest working environment.
Principle 3. Premises
The pharmacy is secure and well maintained. It promotes a professional image for delivering its services. The pharmacy has private consultation facilities in place which help protect the confidentiality of people accessing its services.
Principle 4. Services, including medicines management
The pharmacy team members work well to promote services to help improve people’s health and wellbeing. They ensure that the pharmacy is accessible, and they engage people in quality conversations about their health. The pharmacy has good records and processes to make sure people get the right medicines at the right time. The pharmacy gets its medicines from reputable sources, and it stores and manages them appropriately to help make sure they are safe to use. It has systems in place which provide assurance that medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy team has access to equipment for providing its services. The pharmacy has monitoring systems in place to ensure equipment is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |