Inspection outcome: Standards met
Last inspection: 02/09/2020
Pharmacy context
This pharmacy is located off a busy main road, and is surrounded by shops, offices and residential blocks. The pharmacy previously had an optician within the same premises, but this no longer exists. The pharmacy dispenses medicines predominantly to people residing locally. The pharmacy provides Medicines Use Reviews and New Medicine Service checks to people. And it offers an emergency hormonal contraception service. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with providing its services. Overall, it keeps the
records it needs to by law, to show that medicines are supplied safely and
legally. People who use the pharmacy can provide feedback and raise concerns. And the pharmacy team have received training to help protect the welfare of vulnerable people. The pharmacy does not always record mistakes that occur during the dispensing process. This may mean that staff are less able to spot patterns in mistakes and take action to prevent similar mistakes in the future. It has written
procedures which staff can refer to. But it is not clear if the procedures have
been reviewed recently to ensure they reflect current practices. Although the pharmacy protects people’s personal information adequately, it could do more to ensure that the information is protected at all times.
Principle 2. Staff
The pharmacy has enough team members to provide its services. And they do the right training for their roles. They complete ongoing training to keep their skills and knowledge up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps its consultation room tidy and free from clutter.
Principle 4. Services, including medicines management
Pharmacy services are generally delivered in a safe and effective manner. The pharmacy gets its medicines from reputable suppliers and stores them securely. But it does not highlight
prescriptions for higher-risk medicines. And this could mean that it is missing
out on opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |