Pharmacy context
The pharmacy is in a predominantly business area with low residential population. It provides health advice and dispenses private and NHS prescriptions. The pharmacy supplies medicines in multi-compartment compliance packs for people who have difficulty managing their medicines. Other available services include: new medicines service (NMS), blood pressure monitoring, smoking cessation, travel clinic medicines, prescribing, blood tests, COVID-19 and seasonal flu vaccination vaccinations. As the aesthetics service is taking place outside of the registered premises it is not included in the report.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. It has adequate standard operating procedures in place to manage risks and make sure its team members work safely. The pharmacy team members do discuss their mistakes and take action to prevent them happening again although they do not always record them so they may be missing opportunities to spot patterns and learn from their mistakes. The pharmacy mostly keeps the records it needs to by law. So it can show the pharmacy is generally providing services safely. Members of the pharmacy team protect people’s private information, and the pharmacist is appropriately trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
Principle 3. Premises
The pharmacy's premises are bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective. It tries to make sure people with different needs can easily access the pharmacy’s services. Members of the pharmacy team mark prescriptions so the pharmacist knows which people require more information and support to use their medicines properly. The pharmacy obtains its medicines from reputable sources so they are fit for purpose and safe to use. It stores medicines securely, at the correct temperature. The pharmacy team members can show what actions they take when they receive a drug alert or recall.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.