Erleigh Road Pharmacy (1028976)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe. Team members record and review their mistakes to help reduce the risk of them happening again. But they may not always be recording enough detail. So they may be missing some opportunities to learn from them. Pharmacy team members have not all signed the written procedures. This could mean that they are not following the more up-to-date procedures. The pharmacy keeps all the records that it needs to by law, and team members help to protect vulnerable people. But they don't do enough to keep people's private information secure. 

Principle 2. Staff

The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they are able to raise concerns if needed. They feel able to use their own professional judgement.

Principle 3. Premises

The pharmacy’s premises are secure and suitable for the provision of most of its services.

Principle 4. Services, including medicines management

People with a range of needs can access the pharmacy’s services. ​The pharmacy generally delivers its services in a safe and effective manner. But team members do not always make or record relevant safety checks when people receive higher risk medicines. This makes it difficult for them to show that the appropriate advice is always provided when these medicines are supplied. The pharmacy generally sources and stores medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works and is accurate.