Inspection outcome: Standards met
Last inspection: 21/11/2019
Pharmacy context
This community pharmacy is in the large village of Ellougton. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies multi-compartment compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy provides the supervised methadone consumption service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with the delivery of its pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members record and discuss errors that happen whilst dispensing. And they respond appropriately. As they make changes to the way they work to reduce the risk of similar errors happening. The pharmacy has arrangements to protect people’s private information. And people using the pharmacy can raise concerns and provide feedback. The pharmacy keeps most of the records it needs to by law.
Principle 2. Staff
The pharmacy team members have the qualifications and skills to provide the pharmacy’s services. And they support each other in their day-to-day work. The team members discuss and share ideas. They identify improvements to the delivery of pharmacy services. And they introduce processes to improve their efficiency and safety in the way they work. The team members share information and learning particularly from errors when dispensing. And some team members have opportunities to complete ongoing training. The team members don’t receive formal feedback on their performance. So, they may miss the opportunity to improve and identify new roles to help the safe and effective delivery of services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team provides services that support people's health needs. And it manages its services well. The team works closely with members of other healthcare teams. To help support the safe and effective delivery of services. The pharmacy keeps records of prescription requests and deliveries it makes to people's home. So, it can efficiently deal with any queries. The pharmacy obtains its medicines from reputable sources. And it mostly stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |