Ellison Chemist (1039098)

Inspection summary findings

Principle 1. Governance

The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. And it mostly keeps the records it must by law. The pharmacy generally keeps people’s private information safe. It has adequate processes available to its team members, to help protect the welfare of vulnerable people. And the pharmacy team members know what to do if they have a safeguarding concern. The pharmacy’s team members record some of the errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. The pharmacy advertises how people can provide feedback and raise concerns. But the pharmacy team members cannot demonstrate how they have used the feedback to improve its services.

Principle 2. Staff

The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. ​The pharmacy team members can feedback their ideas to improve services. And they are supported to take on new roles within the pharmacy. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs. But the team does not have a regular training plan. And so, they may miss out on learning opportunities.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities

The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and mostly​ protect people’s confidentiality.