Inspection outcome: Standards met
Last inspection: 17/10/2019
Pharmacy context
This is a traditional community pharmacy that has recently changed ownership. It is situated in a shopping‐parade on a main road through a suburban area, serving the local population. It mainly supplies NHS prescription medicines and orders prescriptions on behalf of people. The pharmacy also has a home delivery service.
Inspection summary findings
Principle 1. Governance
Overall the pharmacy manages most of its risks adequately. The pharmacy team has written instructions to help make sure it provides safe services. The team reviews some of its mistakes which helps it to learn from them. It keeps people’s information secure. And the team has some understanding of its role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide an efficient service. Team members work well together but training for new staff members is not carefully planned. So, it may not always meet their needs or fully prepare them for their role.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy’s services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are suitably managed, so that people receive appropriate care. It gets its medicines from licensed suppliers and generally handles them appropriately. But there are some inconsistencies and the team could do more to make sure it manages all its medicines effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively. It properly maintains its equipment and it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |