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Pharmacy inspections

Inspection reports and learning from inspections

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Elland Pharmacy (1117872)

Inspection outcome: Standards met

Last inspection: 09/12/2021

Pharmacy context

The pharmacy is in Elland town centre. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. They provide medicines to people in multi‐compartment compliance packs. And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service. The pharmacy was taken over by new owners in July 2020. The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages risks to its services. And it keeps the records it must by law. Pharmacy team members regularly record and discuss mistakes they make. And they learn from these to reduce the risks of similar mistakes. But they don’t always make sure these changes are sustained. Team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. The pharmacy has the documented procedures it needs relevant to its services. But some of these procedures have not been suitably updated to reflect new ways of working by the pharmacy’s new owners.

Principle 2. Staff

Standards met

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ongoing training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions. And the pharmacy responds by making changes to help improve its services.

Principle 3. Premises

Standards met

The pharmacy is generally clean and well maintained. It provides a suitable space for the services provided. And it has suitable facilities so people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it mostly stores and manages its medicines properly. But it doesn’t always provide people with written information about their medicines to help them make informed choices.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.

Pharmacy details

18 Huddersfield Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards