Inspection outcome: Standards met
Last inspection: 20/01/2020
Pharmacy context
A Boots pharmacy on a busy main road running through a residential area of Hillingdon. As well as the NHS Essential Services, the pharmacy provides medicines in multi-compartment compliance packs for local people. It also It also provides substance misuse support services including supervised consumption and a seasonal flu vaccination service. Other services include; Medicines Use Reviews (MURs), a New Medicines Service (NMS) and a smoking cessation service.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. And they are good at making sure their procedures are followed. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make. They are good at minimising the chance of mistakes happening. And they are good at recognising what could go wrong to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together and are good at supporting one another. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The
pharmacy is good at providing its services safely and effectively. And it makes
them available to everyone. It manages its medicines safely and effectively and
gives people the advice they need to help them take their medicines properly.
The pharmacy is good at helping people to benefit from their medicines. The
pharmacy’s team members check stocks of medicines regularly to make sure they
are in date and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |