Eccles Chemist (1092671)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks. It keeps them up to date. The pharmacy has systems in place to manage complaints and people can give feedback about its services. The pharmacy maintains the pharmacy records it must by law. But, it does not regularly check that the records it keeps for some medicines match what is in stock. And, when discrepancies are found the team doesn't investigate properly. Pharmacy team members read and follow the procedures. And, they know how to keep people’s private information secure. They understand how important their role is in keeping people’s information safe. And they know what to do if there is a concern about the welfare of a child or vulnerable adult. But, they struggle to find key documents and evidence when their manager is absent. The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.

Principle 2. Staff

The pharmacy team members are qualified and have the right skills for their roles and the services they provide. They undertake training regularly. They reflect on their own performance, discussing any needs with the pharmacist and colleagues. And they support each other to reach their goals. The pharmacy team members feel able to raise concerns and use their judgement. They can discuss issues and act on ideas to support the delivery of services. But they don’t always establish and discuss specific causes of mistakes. So, they may miss chances to learn from errors and make changes to make things safer.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it generally provides its services safely and effectively. It stores, sources and manages its medicines safely. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they provide information with these devices to help people take their medicines safely. They identify people taking some high-risk medicines. And they provide people with advice.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.