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Pharmacy inspections

Inspection reports and learning from inspections

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Eastware Pharmacy (9011536)

Inspection outcome: Standards met

Last inspection: 26/10/2021

Pharmacy context

The pharmacy was inspected during the COVID-19 pandemic. The pharmacy is in a new building, having moved in May 2021 from the other end of the town, to be close to the new doctors' surgery. The pharmacy team members provide NHS dispensing services, including medicines in multi-compartment compliance packs to some people, and to some people being treated for addiction. They also provide flu vaccinations and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team usually work to professional standards and generally identify and manage risks. The pharmacy mostly keeps its records up to date. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy team members keep people's private information safe. But they don't regularly record mistakes they make during the dispensing process. This could make learning from these events to avoid mistakes being repeated more difficult.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver the pharmacy’s services safely and effectively. A more structured approach to on-going training would help make sure team members’ knowledge and skills are kept up to date.

Principle 3. Premises

Standards met

The pharmacy is clean, and provides an appropriate environment to deliver the pharmacy’s services. People can have a conversation with a team member in a private area. 

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy delivers its services in a safe and effective manner and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They try to make sure that people have all the information they need so that they can use their medicines safely although there are times when this does not happen consistently. 

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

Burgage Lane
Ware
SG129FT
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards