Inspection outcome: Standards met
Last inspection: 26/10/2021
Pharmacy context
The pharmacy was inspected during the COVID-19 pandemic. The pharmacy is in a new building, having moved in May 2021 from the other end of the town, to be close to the new doctors' surgery. The pharmacy team members provide NHS dispensing services, including medicines in multi-compartment compliance packs to some people, and to some people being treated for addiction. They also provide flu vaccinations and a delivery service.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team usually work to professional standards and generally identify and manage risks. The pharmacy mostly keeps its records up to date. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy team members keep people's private information safe. But they don't regularly record mistakes they make during the dispensing process. This could make learning from these events to avoid mistakes being repeated more difficult.
Principle 2. Staff
The pharmacy has enough
team members to provide its services, and they work effectively together and
are supportive of one another. They have the appropriate skills, qualifications
and training to deliver the pharmacy’s services safely and effectively. A more
structured approach to on-going training would help make sure team members’ knowledge and
skills are kept up to date.
Principle 3. Premises
The pharmacy is clean, and
provides an appropriate environment to deliver the pharmacy’s services. People
can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy
delivers its services in a safe and effective manner and it gets its medicines
from reputable sources. Pharmacy team members are helpful and give advice to
people about where they can get other support. They try to make sure that people
have all the information they need so that they can use their medicines safely
although there are times when this does not happen consistently.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |