Easter Pharmacy (1030954)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and generally identify and manage risks effectively. They are clear about their roles and responsibilities. The pharmacy generally keeps its records up to date. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. They sometimes log mistakes they make during the pharmacy processes. But they always discuss them in the team and try to learn from these to avoid problems being repeated. The records about mistakes have not been reviewed in recent months. So, the pharmacy may be missing opportunities to find any patterns or trends and learn from these to improve their processes.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe services. Its staffing rotas enable it to have effective staff communication. The team work well together and are provided with some training to keep them up to date.

Principle 3. Premises

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. The store to the rear of the premises may not be suitable for the storage of medicines.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They try to make sure that people have all the information they need so that they can use their medicines safely although there were times when this did not happen consistently.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use although documentation about the replacement dates for some equipment could be improved.