Inspection outcome: Standards met
Last inspection: 20/03/2024
Pharmacy context
This community pharmacy is in a pedestrianised area of Lincoln City centre. Its main services include dispensing prescriptions and selling over-the-counter medicines. The pharmacy provides a good range of NHS and private services including the NHS England Pharmacy First service, NHS blood pressure check service, a private phlebotomy service and a private aesthetic service. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy effectively identifies and manages the risks for providing its services. It keeps people's confidential information secure. And it mostly keeps the records it needs to by law. Its team members understand how to respond to feedback about the pharmacy and its services. And they have the knowledge and resources to recognise and report concerns to help protect vulnerable people. Pharmacy team members behave openly and honestly by engaging in discussions following the mistakes they make during the dispensing process to help make sure they learn from them.
Principle 2. Staff
The pharmacy has an enthusiastic team of people who work well together to provides its services. Its team members engage in structured learning relevant to their roles. Pharmacy team members know how to provide feedback and raise concerns. And they have regular conversations to support them in delivering the pharmacy’s services safely.
Principle 3. Premises
The pharmacy is clean, secure, and suitably maintained. It provides a modern and professional environment for delivering healthcare services. People visiting the pharmacy can speak with a pharmacy team member in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy promotes its services
well and they are fully accessible to people. It obtains its medicines
from reputable suppliers, and it stores its medicines safely and securely. Pharmacy
team members use audit trails effectively to help manage dispensing services.
And they provide some information when supplying medicines to help people take
their medicine safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely and effectively. Its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |