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Pharmacy inspections

Inspection reports and learning from inspections

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e-medicina (9011580)

Inspection outcome: Standards met

Last inspection: 22/09/2021

Pharmacy context

This is an internet pharmacy set in a shared office building in the centre of Croydon. The pharmacy recently opened. It provides its NHS services at a distance.  And people aren’t allowed to visit its premises in person. The pharmacy sells a range of health and beauty products, including some over-the-counter (OTC) medicines, through its website It dispenses people’s prescriptions. And it delivers medicines to people in person or by post. This inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages its risks. And it has written procedures to help make sure its team works safely and monitors the services it delivers. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe. The pharmacy acts on the feedback it receives to help it improve. It mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team undergo training for the jobs they do. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment to deliver it services from. And its premises are clean and secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services at a distance. But people can access these easily. The pharmacy gets its medicines from reputable sources and it stores them appropriately and securely. And its working practices are mostly safe and effective. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they have a procedure to help them dispose of people’s waste medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

Room 229
Lansdowne Building
2 Lansdowne Road
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards