Dunstones Chemists (1038675)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks. It maintains the records it needs to by law and keeps people’s private information safe. Pharmacy team members record their mistakes to help them learn and improve. And they understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members are receiving suitable training for their roles, and they effectively manage the dispensing workload. Team members are comfortable to raise concerns and provide feedback.

Principle 3. Premises

The pharmacy is suitably maintained, and it provides an appropriate space for the delivery of healthcare services. It has a consultation room, so people can speak to pharmacy team members in private.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed. But the pharmacy does not always identify prescriptions for high-risk medicines, so team members may miss some opportunities to provide further counselling. The pharmacy sources and stores it medicines appropriately and team members complete some checks to help make sure that medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. The equipment is suitably maintained, and team members use it in a way that protects people’s privacy.