Inspection outcome: Standards met
Last inspection: 19/02/2024
Pharmacy context
This community pharmacy is located in a residential part of Tipton in the West Midlands. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells medicines over the counter. The pharmacy offers additional services including blood pressure testing and a minor ailments scheme. It supplies some medicines in multi-compartment compliance aid packs to help make sure people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
Pharmacy team members understand how to keep people’s private information safe, and they raise concerns to protect the wellbeing of vulnerable people. Team members are clear about their roles, but they do not always record their mistakes so they may miss some learning opportunities. The pharmacy has written procedures to help ensure team members complete tasks safely. But the procedures have not been updated within the last two years so they may not contain the most up to date information. The pharmacy keeps the records it needs to by law, but information is sometimes missing, so team members may not always be able to show what has happened in the event of a query.
Principle 2. Staff
Pharmacy team members work well together in a supportive environment, and they feel comfortable raising concerns and providing feedback. But the pharmacy offers limited opportunities for structured ongoing learning and development. So, it may not always be able to show how its team members keep their knowledge and skills up to date.
Principle 3. Premises
Overall, the pharmacy is suitably maintained, but limited space in the dispensary sometimes impacts on general organisation. There is a consultation room so people can speak to pharmacy team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible and suitably managed. The pharmacy does not always provide people receiving their medicines in compliance packs with additional information. This means they may not have easy access to all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable sources and team members complete some checks to help make sure that medicines are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. The equipment is suitably maintained, and team members use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |