Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
The pharmacy is in a parade of shops in the village of Dudley. Pharmacy team members mainly dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MUR) and the NHS New Medicines Service (NMS). They provide a substance misuse service, including supervised consumption. And, they provide a minor ailments service, called Pharmacy First, and medicines in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And, pharmacy team members follow them to complete the required tasks. They consistently record and discuss mistakes that happen. And, they read about mistakes that happen elsewhere to improve their practice. Pharmacy team members are good at using this information to learn and reduce the risk of further errors. And, they regularly audit pharmacy processes to make sure they are operating safely. Pharmacy team members regularly ask people using the pharmacy for their views. And, they act to improve the quality of services in response. Pharmacy team members protect people’s confidential information. And, they keep the records they must by law. They know how to safeguard the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. They undertake training regularly. They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And they support each other to reach their goals. Pharmacy team members feel able to raise concerns and use their professional judgement. They communicate well together. And, they can discuss issues and act on ideas to support the delivery of services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is generally easily accessible to people, including people using wheelchairs. And, it has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they provide them with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |