Inspection outcome: Standards met
Last inspection: 30/05/2024
Pharmacy context
The pharmacy is situated in the West End of Glasgow on a busy high street. It is associated with Dr Fox, an online prescribing service owned by Index Medical Ltd. The pharmacy's only service is dispensing private prescriptions written by prescribers employed by the prescribing service. The pharmacy supplies prescription medicines for hair loss, erectile dysfunction, migraine, malaria prevention and weight loss. People do not visit the pharmacy in person and medicines are sent by post or courier.
Inspection summary findings
Principle 1. Governance
The pharmacy takes steps to identify the risks associated with its services and puts safeguards in place to help manage them. The pharmacy conducts some checks on its processes, but these are carried out ad-hoc, so it may miss opportunities to review the service it provides. Pharmacy team members follow written procedures to help them work safely and effectively. They keep the records they need to by law. And they record and review mistakes they make so that hey can learn from them Then they take action to reduce the risk of further mistakes. The pharmacy keeps people’s private information safely and its team members know how to protect vulnerable people.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete appropriate training to keep their knowledge up to date. And they effectively discuss and implement changes to improve their services and make the pharmacy safer. Team members feel comfortable raising concerns with the right people if necessary. And they feel well supported by their colleagues and managers.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. They are clean, secure, and well maintained.
Principle 4. Services, including medicines management
The pharmacy has appropriate safeguards in place to help ensure people receive medicines that are suitable for them to take.
It gets its medicines and medical devices from reputable sources. It stores them safely and team members complete regular checks of them to make sure they are in date and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has access to appropriate reference sources to support the dispensing process. Its facilities protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |