Dowsett Pharmacy (1040468)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy largely manages the risks associated with its services. The pharmacy asks its customers for their views. Team members protect people’s private information. And they know how to safeguard vulnerable people. The pharmacy generally keeps the records it needs to by law. When things go wrong, the pharmacy team responds well. But the team members don’t always record all the mistakes picked up during the dispensing process. So, they may be missing opportunities to learn.

Principle 2. Staff

The pharmacy generally has an adequate number of staff to provide its services safely. Team members have done the right training for their roles. And they feel comfortable about raising any concerns. They get some ongoing training to help keep their knowledge and skills up to date. The pharmacy doesn’t have contingency plans in the event that team members are suddenly off. As a result of which there are sometimes not enough staff to always keep its workload up to date if team members are unexpectedly off work.

Principle 3. Premises

The premises are generally suitable for the services the pharmacy provides. And they are kept secure.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. It obtains its medicines from reputable sources. And largely manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy does not always give people information leaflets that come with their medicines. This means that people may not always have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services.