Pharmacy context
This is a pharmacy in
Gosforth, Newcastle. Its main activities are dispensing NHS prescriptions and
providing some people with their medicines in multi-compartment compliance
packs. It provides NHS services such as Pharmacy First and private services including
travel vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy’s written
procedures help guide team members to provide services safely and effectively.
Team members record details of mistakes and discuss actions to take to help prevent the same mistake from occurring again. They
keep the records required by law and they take appropriate steps to keep people’s
private information secure. They have the necessary training to know
how to respond to concerns about the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has suitably skilled team members to help manage the workload. It supports team members in training to complete their qualification training courses and to develop their skills and knowledge. Team members feel comfortable having open and honest conversations and they know how to suitably respond to repeated requests for medicines liable to misuse.
Principle 3. Premises
The pharmacy’s premises are
clean, secure and generally suitable for the services it provides. It has
suitable facilities for people requiring privacy when accessing the pharmacy’s
services.
Principle 4. Services, including medicines management
Overall, the pharmacy suitably manages its services. Team members
respond appropriately when they receive alerts about the safety of medicines. And
they complete some checks to ensure medicines are suitable to supply. But
sometimes they do not identify and highlight medicines that are out of date or expiring. Team members generally provide medicines dispensed into multi-compartment compliance packs safely
but some team members are unsure how to use the pharmacy systems effectively to help delivery the service effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members used the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |