Inspection outcome: Standards met
Last inspection: 18/09/2019
Pharmacy context
This is a community pharmacy in a residential area of Doncaster, South Yorkshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps all records it must by law. And it keeps people’s private information secure. The pharmacy advertises how people using its services can provide feedback. And it responds appropriately to the feedback it receives. It has procedures to support its team members in recognising and reporting concerns to protect the wellbeing of vulnerable people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They continually discuss any learning and make changes to their practice to improve patient safety. And they complete regular reviews to measure the effectiveness of these actions.
Principle 2. Staff
The pharmacy employs qualified and skilled people to provide its services. It supports its team members through regular learning relevant to their roles. Pharmacy team members take part in regular conversations relating to risk management and safety. And they have the confidence to follow the pharmacy’s feedback processes should they need to.
Principle 3. Premises
The pharmacy is secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And its team follow these procedures appropriately. People visiting the pharmacy receive advice to help them take their medicine safely. The pharmacy obtains its medicines from reputable sources. And it keeps its medicines safe and secure.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |