Inspection outcome: Standards met
Last inspection: 15/11/2023
Pharmacy context
This is a distance-selling pharmacy on a local parade of shops in Sunderland. It mainly dispenses NHS prescriptions. People only visit the pharmacy in person for pre-arranged appointments. They receive their medicines using the pharmacy's delivery service. The pharmacy provides vaccinations for flu and COVID19 and private services such as travel vaccination and treatment for weight loss.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks with its services. It keeps the records required by law and it protects people's private information. It has adequate processes to help team members protect vulnerable adults and children.
Principle 2. Staff
The pharmacy has a small team that undertakes appropriate training for their role. Team members receive protected time to complete their training. They manage their workload well and support each other as they work. Team members feel comfortable making suggestions and can easily raise concerns if necessary.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. They are clean, hygienic and secure. The pharmacy's website looks professional and provides ease of access for people to use.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And it manages its services satisfactorily to help people look after their health. The pharmacy correctly sources its medicines, and it completes checks of them to make sure they are in date and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its equipment to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |