Pharmacy context
This NHS community pharmacy is set next to a health centre in Haywards Heath. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to some people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. It delivers the NHS Pharmacy First service. It offers a travel health clinic and a weight management service. And people can visit the pharmacy to get their coronavirus booster or flu jab.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t effectively identify and manage all the risks associated with its services. It doesn’t have all the procedures it needs to make sure its team works safely. And the procedures it does have aren’t always being followed. The pharmacy doesn’t adequately review the quality or the safety of the services it delivers. And it doesn’t do enough to make sure it keeps adequate records for some of its clinical services or in the way the law requires it to do so. But it does have the insurance it needs to protect people if things go wrong. People who work at the pharmacy generally know what they can and can’t do. They try to keep people’s private information safe. And they know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy doesn’t always have enough team members to deliver its services safely and effectively. The pharmacist sometimes struggles to do all the things they need to do. And they rely upon locum staff to help or support them. Members of the pharmacy team can make decisions about what is right for the people they care for. And they know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver it services from. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy can’t always show that all its services are provided safely and effectively. And members of the pharmacy team don’t always follow the correct procedures all the time. But they try to help people access the services they need. The pharmacy doesn’t keep adequate records to show its working practices are safe and effective. And it can’t show it has delivered the right medicine to the right person or that it assembles its compliance packs in a safe way. The pharmacy can’t show it carries out checks to make sure its medicines are safe and fit for purpose or that it routinely deals with safety alerts appropriately. This risks people receiving medicines and devices that are not safe to use. But the pharmacy sources its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean before using it.
Pharmacy details
Nightingale Primary Care Centre
Butlers Green Road
Haywards Heath
RH164BN
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.