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Pharmacy inspections

Inspection reports and learning from inspections

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Doctor's Direct Pharma Ltd (9010428)

Inspection outcome: Standards met

Last inspection: 19/08/2020

Pharmacy context

This is a pharmacy located on a small business park on the outskirts of Chichester. The pharmacy provides a limited range of services, including NHS dispensing and supplies for people in 20 residential or nursing homes. It also provides medicines in multi-compartment compliance packs (blister packs), to help people living in their own homes to remember when to take their medicines. As part of the pharmacy's NHS contractual arrangements, people are not allowed to visit the pharmacy in person​, but medication is delivered to them in their homes using employed delivery drivers. This inspection was carried out during the COVID-19 pandemic period.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies its risks adequately. Team members record their errors and review them to identify the cause so that changes can be made to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. The pharmacy has insurance to cover its services. And it keeps the records its needs to maintain. It protects people’s private information and pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has sufficient staffing levels for the services it provides. However, many of the team members are new and still in the process of completing their training.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for the provision of the service it provides. The pharmacy is adequately secured to prevent unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely. It obtains its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of waste medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary and appropriate equipment and facilities for the services it provides. And it uses these to make sure people's private information is protected.

Pharmacy details

Unit 3a & 3b
Vinnetrow Business Centre
Vinnetrow Road, Runcton
Chichester
PO201QH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards