Inspection outcome: Standards met
Last inspection: 03/03/2022
Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy also dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines’ use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow satisfactory working practices. But the pharmacy does not review its documented procedures to keep them up to date. It can show how it manages some of its dispensing risks. But it does not document most of its near miss errors and dispensing incidents so it can learn from its mistakes. It keeps the records it needs to by law, and it suitably protects people's private information.
Principle 2. Staff
Most of the pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises adequately support the safe delivery of services. And pharmacy team members manage the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable sources and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply. The pharmacy provides services which are easily accessible. And it generally manages its services well to help people receive appropriate care.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |