Inspection outcome: Standards met
Last inspection: 06/05/2021
Pharmacy context
This pharmacy is located on a busy main road, near to the town centre. It holds an NHS distance selling contract and it is not routinely open to the public. The pharmacy dispenses prescriptions and delivers them to people’s homes. It also supplies care homes and it provides some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. People using the pharmacy can make appointments for a limited number of other non-NHS services, including ‘Test to Release’ COVID-19 tests and a locally comissioned minor ailments scheme. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It keeps the records it needs to by law, but some information is missing or inaccurate, so the pharmacy team may not always be able to show what has happened. Pharmacy team members understand how to keep people's private information safe and raise concerns to protect the wellbeing of vulnerable people. Although prescribing for minor ailments accounts for a small part of the pharmacy's overall activities, it could improve the way it manages this, as, the lack of formal policies and procedures means the scope of the service is not clear.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. The team work well together, and they can raise concerns and provide feedback. Team members complete appropriate training for their roles. But the pharmacy does not have a structured approach to training and development. So, team members may miss opportunities to learn and improve.
Principle 3. Premises
The pharmacy provides an appropriate space for the delivery of healthcare services. It has a consultation room and team members use this to speak privately with people using the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy's services are accessible and suitably managed, so people receive appropiate care. It generally manages medicines appropriately. But medicines are not always stored in an orderly manner, and its fridge temperature records could be clearer so that it can show that it stores medicines requiring refrigeration at the correct temperature.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |