Dispensary Green (9011755)

Inspection summary findings

Principle 1. Governance

The pharmacy has relevant written procedures which help team members manage risk and provide services safely. It keeps the records required by law in good order and it has effective processes for managing and responding to feedback from people using its services. It holds people’s personal information securely and its team members understand their role in helping to safeguard vulnerable people. They regularly share learning by discussing the mistakes they make during the dispensing process. And they act to reduce risk following these discussions. The pharmacy monitors its services through interventions, and it completes some audits. But this does not extend to the completion of regular clinical audits. So, the pharmacy may miss out on opportunities to improve its services.

Principle 2. Staff

The pharmacy employs a suitable team of people to manage its workload. And it encourages its team members to feedback their ideas and share learning through regular communication. Pharmacy team members engage in ongoing learning relevant to their role. They work together well, and they feel comfortable raising concerns and know how to escalate concerns if necessary.

Principle 3. Premises

The pharmacy premises provide a suitable environment for the provision of healthcare services. They are clean, secure, and well maintained. The pharmacy’s website provides clear information to people about its services and registration status.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities

The pharmacy has appropriately maintained equipment and facilities for providing its services. And its team members use the equipment in a way which protects people’s confidentiality.