Dispensary Green (9011755)

Inspection summary findings

Principle 1. Governance

The pharmacy doesn't identify and manage all the risks associated with its services. It doesn't complete risk assessments for all its services and the higher-risk medicines it supplies. And it doesn't engage in ongoing audit processes to help manage these risks safely. The pharmacy clearly advertises how people can provide feedback and it acts on this feedback to help inform improvement. It keeps the records it needs to by law up to date and it protects people's private information appropriately. Pharmacy team members are aware of how to recognise and raise concerns to help safeguard vulnerable people. They openly and honestly discuss mistakes they make during the dispensing process. And they act to reduce risk following these discussions.

Principle 2. Staff

The pharmacy employs a suitable team of people to manage its workload. And it has appropriate contingency arrangements in place in case of staff absence. The pharmacy actively engages with its team members to help inform improvements to service delivery. And it encourages its team members to speak up and share learning through regular team meetings. Pharmacy team members generally engage in some ongoing learning relevant to their role. But there are sometimes delays in recognising the need to enrol team members on qualification training. 

Principle 3. Premises

The pharmacy premises are suitable for the provision of healthcare services. They are clean, secure, and well maintained. The pharmacy’s website provides clear information to people about the pharmacy’s registered status.

Principle 4. Services, including medicines management

The pharmacy ensures its services are accessible to people, and it informs people and prescribers of potential delays in the service caused by circumstances outside of its control. The pharmacy makes some checks to ensure it obtains its medicines from reputable suppliers. And it generally stores its medicines safely and securely with regular checks to make sure medicines are in good condition and suitable to supply. But it doesn’t always obtain supportive information to help its team ensure the supplies of its higher-risk medicines are appropriate. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services. It maintains its equipment appropriately. And its team members use the equipment in a way which protects people’s confidentiality.