Inspection outcome: Standards met
Last inspection: 19/06/2023
Pharmacy context
This is an internet pharmacy with physical access to the premises closed to the public. It provides both NHS and private services. The pharmacy specialises in dispensing private prescriptions for specific controlled drugs received directly from Care Quality Commission (CQC) registered clinics. And people can nominate the pharmacy to receive and dispense their NHS prescriptions. Through its NHS service the pharmacy dispenses some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it supplies medicines to people living in care homes. It supplies the medicines it dispenses through a delivery service.
Inspection summary findings
Principle 1. Governance
The
pharmacy has relevant written procedures which help team members manage risk
and provide services safely. It keeps the records required by law in good
order and it has effective processes for managing and responding to feedback
from people using its services. It holds people’s personal information securely
and its team members understand their role in helping to safeguard vulnerable
people. They regularly share learning by discussing the mistakes they make
during the dispensing process. And they act to reduce risk following these
discussions. The pharmacy monitors its services through interventions, and it completes
some audits. But this does not extend to the completion of regular clinical
audits. So, the pharmacy may miss out on opportunities to improve its services.
Principle 2. Staff
The pharmacy employs a suitable team of people to manage its workload. And it encourages its team members to feedback their ideas and share learning through regular communication. Pharmacy team members engage in ongoing learning relevant to their role. They work together well, and they feel comfortable raising concerns and know how to escalate concerns if necessary.
Principle 3. Premises
The pharmacy premises provide a suitable environment for the provision of healthcare services. They are clean, secure, and well maintained. The pharmacy’s website provides clear information to people about its services and registration status.
Principle 4. Services, including medicines management
The pharmacy advertises it services clearly and makes them accessible for people. It only obtains medicines from licensed suppliers, and it stores its medicines safely and securely. The team completes regular checks to make sure medicines are in good condition and suitable to supply. And it has appropriate safeguards to help ensure people receive medicines that are clinically appropriate for them.
Principle 5. Equipment and facilities
The pharmacy has appropriately maintained equipment and facilities for providing its services. And its team members use the equipment in a way which protects people’s confidentiality.
Pharmacy details
Unit 3
Sherwood Network Centre
Newton Hill
New Ollerton
NG229FD
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |