Inspection outcome: Standards met
Last inspection: 11/12/2023
Pharmacy context
The pharmacy is in a small business park on an industrial estate. Its services are mainly offered on a face-to-face basis by appointment, but some can also be done remotely. The pharmacy provides bespoke private services offering a comprehensive review for people living with type 2 diabetes, hypertension, and cholesterol management. And it offers a phlebotomy service to help support people when they undertake a review for these conditions. The pharmacy also offers services under using patient group directions (PGDs) for weight management, travel vaccinations, urinary tract infections, women’s health and men’s health. The pharmacy has a contract with the Primary Care Network to offer COVID-19 vaccinations and health checks on a bus in the local area to help reduce health inequalities and help improve uptake of vaccinations. And the site also has registration with the Care Quality Commission (CQC).
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It has a process for recording any mistakes that happen during the dispensing process. The pharmacy protects people’s personal information. And people can provide feedback about the pharmacy’s services. The pharmacy keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. And they do the right training for the services they provide. There is support available for prescribers to help them work effectively and safely. Prescribers can exercise professional judgement and are available for queries relating to their prescribing. Team members are provided with ongoing training to support their learning needs. And they get time set aside in work to complete it. Team members can raise concerns to do with the pharmacy or other issues affecting people’s safety.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It manages its prescribing service well to ensure people get appropriate care and support to manage their conditions and medicines safely. And people can contact the pharmacy with any queries about their appointment or treatment. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. And it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Unit 3, Centre Court
Sir Thomas Longley Road
Medway City Estate
Rochester
ME24BQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |