Dermatica (9011448)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it acts to improve patient safety. It audits and reviews its prescribing service to make sure its processes are safe and effective. And it generally keeps it’s records up to date. Members of the pharmacy team are clear about their roles and responsibilities. The team has written procedures  about keeping people’s private information safe. And on the whole, team members understand how they can help to protect the welfare of vulnerable people. But the pharmacy could do more to highlight the potential risks of using unlicensed medicines to people and to make sure people are who they say they are.

Principle 2. Staff

The pharmacy’s team members are well trained, and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. And they get protected training time at work. They are comfortable providing feedback to their manager and they receive feedback about their own performance. Team members have opportunities to discuss issues and they communicate well. The pharmacy enables the team members to act on their own initiative and use their professional judgement to help people who use the pharmacy’s services.

Principle 3. Premises

The pharmacy premises provide a professional environment for the provision of healthcare services, but the pharmacy's website allows people to choose a prescription only medicine before beginning a consultation with a prescriber. This could mean that people may not receive the most suitable treatment option for their needs. The pharmacy could do more to ensure that the information on its website is up-to-date and not misleading, so people using the service are able to make an informed decision about their care. And the pharmacy needs to comply with any guidance or advice provided by any other healthcare regulators.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are well managed, so people receive appropriate care. The pharmacy obtains its medicines and raw materials from reputable sources. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. The team maintains and monitors the equipment it uses so that it is accurate and fit for purpose​.