Denmark Street Pharmacy (1029414)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services appropriately. It advertises how people can provide feedback. And it shares information with people about the availability of its services to help support it in managing feedback. The pharmacy keeps people’s private information secure. And it mostly keeps the records it must by law. Pharmacy team members act swiftly to report concerns to protect the wellbeing of vulnerable people. And they engage in shared learning following mistakes they make during the dispensing process to reduce the risk of similar mistakes occurring.

Principle 2. Staff

The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Pharmacy team members complete regular learning relevant to their role. And they receive support and time at work to complete this learning. They understand how to raise concerns at work. And they engage in discussions relating to patient safety and risk management.

Principle 3. Premises

The pharmacy is clean, secure, and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it generally stores and manages its medicines safely and securely. Pharmacy team members engage people in conversations about their health and their medicines. But they do not always supply information leaflets for all medicines. This may limit the information some people have available to support them in taking their medicines safely.

Principle 5. Equipment and facilities

Pharmacy team members have access to the equipment they require to provide the pharmacy’s services safely. And they manage and use this equipment appropriately.