Inspection outcome: Standards met
Last inspection: 13/08/2020
Pharmacy context
The pharmacy is part of a small chain of pharmacies and it is located next to a GP surgery and a hospital with a minor injuries unit. It is surrounded by residential premises and it receives around 85% of its prescriptions electronically. The people who use the pharmacy are mainly older people and those who have been seen by a clinician at the hospital. The pharmacy provides a range of services, including Medicines Use Reviews and the New Medicine Service. And it supplies medications in multi‐compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines.The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services well. It records and regularly reviews any mistakes that happen during the dispensing process. And uses this information to help make its services safer and reduce any future risk. It protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. It keeps the records it needs to keep by law, to show that its medicines are supplied safely. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. And they do the right accredited training for their roles. They are provided with some ongoing training to support their learning needs and help maintain their knowledge and skills. And the team discuss adverse incidents and use these to learn and improve. Team members can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well and provides them safely. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and it responds appropriately to drug alerts and product recalls. It stores its medicines appropriately to ensure that they are fit for their intended purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Sittingbourne Memorial Hosp.
Bell Road
SITTINGBOURNE
ME104XX
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |