Inspection outcome: Standards met
Last inspection: 04/04/2022
Pharmacy context
The pharmacy is on a parade of shops in a village near a GP surgery. It serves a mixed population with a large number of young families and older people. It mainly dispenses NHS prescriptions. The pharmacy has a travel clinic, providing PCR fit to fly tests and it is a yellow fever centre. It provides a range of services, including needle exchange, blood pressure and glucose checks, smoking cessation and flu vaccinations. And it provides medicines as part of the Pharmacy First service. The pharmacy supplies medications in multi-compartment compliance packs to a large number people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It protects people’s personal information. And team members understand their role in protecting vulnerable people. People can provide feedback about the pharmacy’s services. The pharmacy largely keeps its legal records up to date and accurate.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they receive some ongoing training to support their learning needs and to maintain their knowledge and skills. Some team members get time set aside in work to complete their training. They can raise any concerns or make suggestions and they have regular meetings. This means that they can help improve the systems in the pharmacy. The team members take professional decisions to ensure people taking medicines are safe. And they discuss adverse incidents and use these to learn and improve.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. The pharmacy safely dispenses medicines into different types of compliance packs to help people take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |