Dears Pharmacy (1042104)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. They consistently record and learn from these. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. It provides team members with access to ongoing training. This helps them have the skills and qualifications they need for their role. The team members understand their roles and responsibilities in providing services. And they support each other well in their day-to-day work. They feel comfortable raising any concerns they may have.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has facilities where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. The pharmacy provides its services using a range of safe working practices. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide people with additional advice and support. They dispense medicines into compliance packs to help people remember to take them correctly. And they manage this service well. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways to protect people’s confidentially.