Deans Pharmacy (1098843)

Inspection summary findings

Principle 1. Governance

The pharmacy team members identify and mostly manage the risks with the pharmacy’s services. They understand their role in protecting vulnerable people. And they are up to date with safeguarding requirements. People using the pharmacy can provide feedback about the services they receive. And team members know to follow the company's complaints handling procedure. The pharmacy team members record and discuss mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And it keeps people’s private information secure. The pharmacy has written working instructions that are in place to keep services safe. But the team doesn’t always follow these instructions. So, some processes for checking prescriptions cannot evidence a full audit trail and are not always robust.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And, they learn from the pharmacist to keep their knowledge and skills up to date. The pharmacy team members support each other in their day-to-day work. And they can speak up and make suggestions to improve how they work. The team members speak about mistakes that happen. But they do not always discuss the reasons for the mistakes. And this prevents them from learning from each other.

Principle 3. Premises

The premises is clean and hygienic. It has consultation facilities to meet the needs of the services it provides. And it has an appropriate space for people to sit down and have a private conversation with pharmacy team members.

Principle 4. Services, including medicines management

The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up to date about high-risk medicines. This means team members know when to provide people taking these medicines with extra information and support. The pharmacy team follows working instructions for most of its services. But it does not always ask people to sign to show they have acce​​pted a delivery of their medication at home. This means the team members are unable to confirm that medicines have been correctly delivered.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. But it does not always carry out the necessary maintenance to all its equipment to provide assurance​ it is fit for purpose.​