Daytom Pharmacy (9011706)

Inspection summary findings

Principle 1. Governance

The pharmacy acts to identify and appropriately manage the risks associated with providing its services. It clearly advertises how people can provide feedback about its services. And it acts on the feedback it receives to help inform improvement. The pharmacy generally keeps the records it needs to by law up to date and it protects people’s private information appropriately. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. They behave openly and honestly by discussing mistakes they make during the dispensing process. And they act to reduce risk following these discussions.

Principle 2. Staff

The pharmacy employs suitably skilled team members to manage its workload. And it has appropriate contingency arrangements in place in case of staff absence. The pharmacy actively engages with its team members to help inform improvements to service delivery. And it encourages its team members to speak up by openly informing them of how to raise concerns. Pharmacy team members work well together and are fully supportive of each other. They engage in regular conversations related to patient safety and workload management.

Principle 3. Premises

The pharmacy is clean and secure. It offers a suitable environment for delivering healthcare services.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people. It obtains its medicines from reputable sources. And it has systems to ensure it stores its medicines safely and securely. The pharmacy team members work well to manage dispensing services efficiently. And they provide relevant information to people to help them take their medicines safely. But there are occasions when pharmacy team members work outside of documented procedures when supplying medicines. This could mean they are not always working consistently or in the safest way.

Principle 5. Equipment and facilities

The pharmacy has a suitable range of equipment to support the delivery of its services. Members of the pharmacy team use the equipment and facilities in a way which protects people’s privacy.